Welcome to the Family Lives LiveOnline chat service, where you can talk to our trained staff online about any family issue. We’re online at the following times:
- Monday: 9.00am - 4:30pm, 6.00pm - 10.00pm
- Tuesday: 9.00am - 4:30pm, 6.00pm - 9.00pm
- Wednesday: 9.00am - 4:30pm, 6.30pm - 10.00pm
- Thursday: 9.00am - 4:30pm, 6.00pm - 9.00pm
- Friday: 9.00am - 12:30pm, 1.00pm - 4.30pm
- Sunday: 7:00pm - 10:00pm
If you feel you need support outside our live chat opening hours, please call our free, confidential helpline Parentline on 0808 800 2222.
Just click the live chat box below and click the Green Button to begin your chat with the team. All discussions are completely confidential between you and the Family Lives worker. We will only break confidentiality if there is a life threatening situation, or a child or adult is felt to be at risk of significant harm.
Our average response time is approximately 5 minutes but may be longer at busy times. If you have any thoughts about our LiveOnline Expert Family Support service that you would like to share, please contact us.
