Welcome to the Family Lives LiveOnline chat service, where you can talk to our trained staff online about any family issue.
Just click the live chat button below and click the Green Button to begin your chat with the team. All discussions are completely confidential between you and the Family Lives worker. We will only break confidentiality if there is a life threatening situation, or a child or adult is felt to be at risk of significant harm.
Our average response time is approximately 5 minutes but may be longer at busy times. If you have any thoughts about our LiveOnline Expert Family Support service that you would like to share, please contact us.
We’re online at the following times:
Monday: 09.00 - 16.30, 18.00 - 23.00
Tuesday: 09.00 - 16.30, 18.00 - 23.00
Wednesday: 09.00 - 16.30, 18.30 - 23.00
Thursday: 09.00 - 16:30, 18.30 - 23.00
Friday: 09.00 - 16.30, 18.00 - 23.00
Saturday: 11.00 - 17.00
Sunday: 11.00 - 17.00, 19.00 - 22.00
If you are unable to access Live Online because of demand, please feel free to email our team at parentsupport@familylives.org.uk.
