Privacy policy

Family Lives takes great care to safeguard personal data provided by our supporters and service users and to process this data fairly and lawfully in accordance with the Data Protection Act 1998.

When providing details about yourself you can be confident that:

  • Any information you provide online is confidential
  • Family Lives will always endeavour to keep accurate and up to date information on you
  • Family Lives will not pass on your details on to any other organisation

When will I need to provide my details?
If you wish to receive ongoing email or telephone support, join a group in your area, take part in an event for us, make a donation, order materials or get involved with us in any other way you will need to complete a form with your details.

If you would like to sign up for 'My Account' to receive a more tailored service from the website and to take part in the discussion forum, you will need to complete a form with your details. These are the only instances when we will ask for your details.

Why do you need my details?
We need to keep your details in order to send you any information you have requested or to deal with any subsequent queries.

If you join Family Lives as a member, or if you support our work with a donation, we need your details as we would like to thank you and keep you updated on the work we do.We would like to keep your details to keep you informed of other services that may be of interest to you and opportunities to get involved.

All of the forms on the Family Lives website provide the opportunity to tick a box to say if you are happy for us to keep your details and stay in touch with you.

If you do not want us to keep your details, simply do not tick the box.

If you do supply your details, but decide at a later date that you no longer want us to keep your them, simply let us know by contacting: Family Lives, CAN Mezzanine, 49-51 East Road, London N1 6AH. Tel: 020 7553 3080; email: info@familylives.org.uk

Information online: use of cookies
A cookie is a small piece of information sent from a website to your computer where it is stored on your hard drive. Most websites send cookies of some description. Cookies sent from our website do not contain any personally identifying information and are used solely to personalise your visits to the site. Most browsers will allow you to disable cookies using the 'Preferences' option in the menu bar; you will still be able to use the site as normal if you do decide to disable cookies.

Family Lives takes great care to safeguard personal data provided by our supporters and service users and to process this data fairly and lawfully in accordance with the Data Protection Act 1998.

When providing details about yourself you can be confident that:

  • Any information you provide online is confidential
  • Family Lives will always endeavour to keep accurate and up to date information on you
  • Family Lives will not pass on your details on to any other organisation

When will I need to provide my details?
If you wish to receive ongoing email or telephone support, join a group in your area, take part in an event for us, make a donation, order materials or get involved with us in any other way you will need to complete a form with your details.

If you would like to sign up for 'My Account' to receive a more tailored service from the website and to take part in the discussion forum, you will need to complete a form with your details. These are the only instances when we will ask for your details.

Why do you need my details?
We need to keep your details in order to send you any information you have requested or to deal with any subsequent queries.

If you join Family Lives as a member, or if you support our work with a donation, we need your details as we would like to thank you and keep you updated on the work we do.We would like to keep your details to keep you informed of other services that may be of interest to you and opportunities to get involved.

All of the forms on the Family Lives website provide the opportunity to tick a box to say if you are happy for us to keep your details and stay in touch with you.

If you do not want us to keep your details, simply do not tick the box.

If you do supply your details, but decide at a later date that you no longer want us to keep your them, simply let us know by contacting: Family Lives, CAN Mezzanine, 49-51 East Road, London N1 6AH. Tel: 020 7553 3080; email: info@familylives.org.uk

Information online: use of cookies
A cookie is a small piece of information sent from a website to your computer where it is stored on your hard drive. Most websites send cookies of some description. Cookies sent from our website do not contain any personally identifying information and are used solely to personalise your visits to the site. Most browsers will allow you to disable cookies using the 'Preferences' option in the menu bar; you will still be able to use the site as normal if you do decide to disable cookies.

How we can help you

If you would like support and advice, you can talk to one of our Family Support Workers through Live Chat, email us or call our confidential helpline on 0808 800 2222. You can also share experiences and advice with other parents on our Forums.  Family Lives is here for you 24 hours a day, seven days a week. You can contact us about any family issue, big or small.

Listening, supportive and non-judgemental