Director of National Services
Rosemary manages all of Family Lives’ national services including our helpline, email support service, live chat service and WhatsApp support service, with overall responsibility for ensuring a high quality of advice and support, as well as safeguarding and child protection. She is an OCN-accredited parenting course facilitator.
Rosemary has over 30 years’ experience of supporting families with parenting challenges. She started with Parentline UK as a volunteer in 1991, joining their small central team giving parents information about their nearest Parentline service. As the demand increased, she trained as a call taker, providing advice and support to parents and carers about issues relating to family life.
As the service grew, she progressed to supervisor, and then trainer, ensuring that the team of call takers had the knowledge and support to provide help and guidance to callers. She later because Helpline Manager, managing the ever-expanding local team.
When Parentline UK merged with Stepfamilies in 1999 to form Parentline Plus (later Family Lives), Rosemary became Area Manager of the Essex office and - after a number of roles such as Regional Director and temporary Finance Director - was recruited onto the Senior Leadership Team in 2006. She has a son and a daughter.