FAQ's

Do I get a certificate for doing the online parenting courses?

Yes, all our online Parenting Courses provide a certificate to download at the end. To get the certificate, make sure you have viewed all the screens in the course and answered the quiz questions.

How long do the online parenting courses take?

Family Lives’ online parenting courses take between approximately 1 and 3 hours total. They are self-guided and you can stop and come back to them at any time before the deadline.

How long will I have access to my online parenting course?

All our courses have either a one or two-month time limit (depending on the length). However, if you need more time, you can request it by contacting services@familylives.org.uk.

At the end of each course, there is also a summary for you to download and keep to refresh your memory on what you’ve learned after you no longer have access.

I need more time to finish my online parenting course

If you didn’t complete the course before the deadline, we can give you an extension – please contact us on services@familylives.org.uk to arrange this.

I have been required by a court to take a parenting course – do your courses qualify?

There is no one set standard for what parenting courses are accepted by the courts for this purpose. Our parenting courses are widely used for this purpose and provide a certificate when completed. If you are unsure, please check with the court that has made the requirement.

How do I get my certificate?

When you get to the last screen of the course, click the ‘finish’ button in the top right corner to be taken to the page where you can download your certificate. If the ‘finish’ button is not clickable, check the course contents list (click the symbol on the left with three lines and an arrow to pop this out if it is hidden) and make sure all screens are ticked as complete. If you still have trouble getting your certificate, please contact us on services@familylives.org.uk

I need help with my online parenting course

If you have questions, technical issues, or need help completing your course, please contact services@familylives.org.uk. If you need further support with parenting issues, please contact our helpline on 0808 800 2222, email us at askus@familylives.org.uk or talk to us via our live chat.